Privacy Policy

PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.  If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at joyful@taylorchip.com or mailing us at:

 

Taylor Chip, LLC

2084 Fruitville Pike

Lancaster, PA 17601

SECTION 3 - DISCLOSURE

We may disclose your personal information if you violate our Terms of Service.

 


SECTION 5 - THIRD-PARTY SERVICES - PAYPAL

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.  Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.  If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer joyful@taylorchip.com or by mail at:

 

Taylor Chip, LLC

2084 Fruitville Pike

Lancaster, PA 17601

Return Policy

 

Due to the type of product we offer, we cannot except returns. Once your order is complete we will not be able to refund you. If there is something wrong with your shipment when it arrives please take pictures right away and contact us at: Sara@taylorchip.com with your Tracking & Order Number. We will work with Fedex to get you a full refund which may take a month or more. Alternatively, we will reimburse you for whatever products where damaged after you provide photo evidence of the box and product damaged. 

Your Address:

We ship to the address you provide. If you provide the wrong address your package may not be delivered. You will have to solve the problem by working directly with FedEx. They will normally hold your package at the nearest FedEx location. You can contact them with your tracking number via FedEx.com or at their toll free number +1(800) 463-3339

FOR LOCAL PRE-ORDER AND CURBSIDE:

We make your cookies and cookie cakes for the time you schedule it, not what you put in the notes. There are no refunds for you if you do not schedule your pickup time properly and you will be expected to pick up for the time you scheduled for. If you cannot pick up for the time you scheduled, we will hold your order in the fridge until you are able to get it but we will not rebake your order. 

You can learn how to schedule if you are not sure how to HERE. Alternatively, you can read the instructions on the curbside app's home page. Thank you!